As a B2B (business to business) company, our offer is directed at commercial customers. For commercial customers, companies, self-employed and freelancers, no right of withdrawal is granted in principle. More about this under right of withdrawal or in our terms and conditions.
Kundenservice & FAQ
TT|Demo sind Ausstellungsstücke aus Teltec Showrooms, TT|used ist gebrauchte vom TT|care Service geprüfte Ware, die auch versichert werden kann. A/B/C-Ware ist Neuware mit Umverpackungsschaden bzw. vom Hersteller generalüberholte Ware nach einem Kurzeinsatz, wie z.B. eine Messe.
If a comparable offer from another competitor is cheaper, Teltec will lower the price. Hand it over - or the customer receives a € 50 voucher.
You can find the form in the advice tab under “Price alert”. All information on the best price guarantee can be found here
For this, contact your contact person or the nearest location and we'll gladly find a solution.
Teltec offers extended all-round protection for your equipment: called AllRisk-Protect.
This includes, among other things, burglary and theft, water and moisture damage, accidental damage, drops, and much more.
The optional AllRisk-Protect package can be purchased under unique conditions (for example, only 2.2% of the net product value for a 24-month term) with a one-time payment and expires automatically after the selected term. Terms of up to 48 months are available.
Further details can be found at teltec.de/en/allrisk-protect/
Questions about your online order?
Contact our Shop Team at [email protected] !
Or check our FAQ for general questions about orders, delivery times, shipping or reclamation.
Request advice - by phone or on site!
Arrange an appointment or ask our product experts about the right equipment for your project and order directly at:
[email protected] | +49 6134 584480
On-site demo & consultation appointments available throughout Germany and Austria!
FAQ
General Questions
Allgemeine Fragen
An invoice can only take place on the basis of a delivery. If the goods are not available, no invoice can be issued. In the case of a partial delivery, only a partial invoice can be issued.
No. However, if you need an item urgently, please contact the sales department. We will check if an order can be placed in another way.
The error message indicates missing customer data. Most often it is the phone number that was forgotten during manual entry into the system or the missing VAT ID. Please write us a short e-mail about it or call us so that we can add the missing information.
If you are a customer from Germany or third country (outside the EU), then you do not need a tax number for the order process.
If you have not yet received an order confirmation, write us a short email with the order number to [email protected]. If you have already received an order confirmation, we can not easily cancel an order. See our terms and conditions. To find a solution for this, please contact us either by e-mail or your contact person.
As a rule, by mail. By mail you will receive the invoice only by prior arrangement.
The delivery date can be found on the order confirmation or in the order overview in the customer account. You are also welcome to contact us by phone, please have the order number ready.
From the moment the goods are shipped, you will receive an email with a tracking ID. In case of an online order, you will also find this number in the order overview in your customer account.
Online orders can only be picked up at the Teltec Rhein-Main headquarters. Select the shipping method "Self-collection" when ordering. For pickup at another location, please contact your contact person or write to [email protected] so that we can check the pickup possibility.
Orders are usually shipped only when everything is there. In case of longer delivery delays, we try to send individual products in a partial delivery, of course with your consent. You are welcome to contact our sales department if you want a partial delivery.
You can find everything about shipping costs here. Other countries can also be supplied on request.
We take over the preparation of customs documents for a shipment of goods over € 1.000,-. The costs vary depending on the scope of delivery.
Delivery times are indicated for each product in the delivery traffic light.
The delivery time is longer than 4 weeks, or is only conditionally known and not confirmed (e.g. delivery in Q4 of 20xx).
The delivery date is either still unknown or must first be requested from the manufacturer. It is best to contact us.
The standard shipping time within Germany is between 1 - 3 business days. Express shipping for orders placed before 3 pm guarantees delivery on the next business day (Mon. - Fri.), provided that the goods are in stock.
Normally, no. If desired, Saturday delivery can be selected, but this is associated with a Saturday and express shipping surcharge, provided that the goods are in stock.
Teltec's shipping service provider is mainly UPS, for dangerous goods also DPD and for larger deliveries Freight forwarder.
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Shipping and delivery times
Orders
Customer account
Unfortunately it is not possible at the moment.
To change the billing address, please contact us by e-mail ([email protected] ), preferably with a copy of a commercial register entry.
Reclamation, Repair
Please fill out the return form / RMA form first (see above, before the FAQs). You will then be contacted and informed by our service department.
Please fill out the return form / RMA form first (see above before the FAQs). You will then be contacted and informed by our service department.
The customer reports the damage using the RMA form and is assigned a ticket number. The customer then reports the damage to the insurance partner, providing the ticket number.
