If you want to send your device for repair, please use the RMA-Form.
Please note that we do not grant a right of return, as stated before completion of your order and accepted by you. We will take back originally packed and unused goods (no foil removed or similar) as a gesture of goodwill, if applicable. If the goods have been used, we will value them and charge a discount if necessary.
Teltec return shipping conditions
Please note that the transport risk for your return shipment is to be borne by you as the sender according to our terms and conditions. Optionally, we offer you a transport insurance (within the EU) for 1.9% of the value of goods (value as new) of your return. You can confirm this by simply sending us an email reply to your return ticket. The amount will then be invoiced to you or deducted from any credit for the return.