Repair notification form | RMA

Repair Form You can use the following form to register your device purchased from us for repair if it should not function properly. If the device is no longer under warranty or guarantee, we will be happy to provide you with a cost estimate for the repair.

To minimize the repair time of your device, please provide as much information as possible. Our service staff will get back to you within one business day and provide you with an RMA number.

Please do not send an item without an RMA number under any circumstances!

Teltec return shipping conditions

Please note that the transport risk for your return shipment must be borne by you as the sender according to our terms and conditions. Optionally, we offer you transport insurance (within the EU) for 1.9% of the value of goods (new value) of your return. You can confirm this by simply replying to your return ticket via email. The amount will then be invoiced to you or deducted from any credit for the return.

We are also happy to repair your device outside of a warranty claim directly in our Teltec service workshop in Hamburg.

Please contact us by phone at +49 40 557624-70 or by email at [email protected]. The RMA form below does not need to be filled out for this.

Repair notification form | RMA

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Please specify more than just "broken"

If necessary, I would like a cost estimate for the repair in the amount of € 149,- net, which can be fully offset against any repair costs. If the actual repair costs are below this amount, only the repair costs plus shipping will be charged. If you do not wish to receive a cost estimate, we will send the device back to you unrepaired at your expense if there is no longer a guarantee / warranty or if it is granted by the manufacturer.

The fields marked with * are required.

I have read the data protection information.